Terms and Conditions
Please read these Terms and Conditions before making any booking. When you make a purchase you agree to accept these Terms and Conditions.
Your Contract
These terms and conditions govern all bookings that you made with Kargur International Limited of 1 Martindale Road, Hounslow, Middlesex, TW4 7EW. They vary depending on whether you make a booking with us for a Package Holiday, Flight, Accommodation or other separate Travel Arrangements (Individual Components). All services offered are subject to availability. All the services are available Monday to Saturday 09:30 AM to 06:30 PM (excluding all holidays).
As we are acting only as a booking agent we take no liability for any of the travel arrangements and in particular any liability for any illness, personal injury, death or loss of any kind. No contract will come into existence between us until we accept your booking and receive full payment in cleared funds. We reserve the right to refuse any booking, at our sole discretion. The contract will come into existence upon acceptance of the booking conditions presented at the end of the booking process and once we have received payment in cleared funds. If you have book with us you are bound with our contract terms & conditions and our contract with you has been fulfilled as soon as we have issued you with a valid tickets.
When you make a booking, you confirm that you have the authority to accept these conditions. If you are making a booking for more than one person, then you are responsible for all payments due from each passenger’s. All purchases are subject to cancellation and date change fees govern by the airline. Once purchased, tickets are non-transferable and name changes are not permitted. Passengers are responsible to check all names, dates and timings on all their documents and inform us if they noticed something is incorrect at the same time of the booking, otherwise for any amendment/changes charges will be applicable. Please note that all tickets confirmed by Kargur International Ltd are non-refundable and non-changeable. After departure we do not provide assistance/service for date changes or any amendment. Although, we do not have any issues if you deal with airline directly to make changes or any amendments.
Booking Conditions
Date Changes Before Departure - Not Permitted
Date Changes Before Inbound Departure - Not Permitted
Cancellation Fees Before Departure - Not Permitted
Cancellation fees After Departure / No show / Partly Used Ticket - No Refund
Passport / Visas
Your specific passport and visa requirements, and other immigration requirements, are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Please allow adequate time to obtain any such advice or documents. Each client, including children, must possess an individual passport with at least 6 months validity at the date of return. For travel to/via the USA, a machine readable passport is required. It is your responsibility to comply with the information provided and to any loss that may arise due to failure to comply.
Payments
Full payment for all services is required at the time of booking regardless of the service arrangements being confirmed. In the event that the Company is unable to obtain confirmation and cannot offer an alternative, a refund will be issued. The Company will not accept responsibility for cash sent through the post. The company reserves the right to pass on any charges relating to returned cheques and credit card charge backs. Taxes and fuel surcharges do fluctuate and all bookings are subject to additional charges as these are consolidated contract fares with special conditions. You will be advised if additional payments are due. Payment can be made by all cards (charges may apply). The Company reserves the right to charge you in addition for any handling fees incurred by us in relation to bookings made by credit or charge card. You will be notified of the relevant charges prior to issue of a confirmation. If your travel documents are being paid for with a third party credit/debit card we will require written authorisation to be provided by the cardholder with ID proof. In accordance with online order, all documents will be posted to the billing address of the credit/debit cardholder and not the address of the passenger (unless they are one and the same). We will endeavour to send out travel documents 14 days prior to departure by first class post or email at client’s own risk. Special, Recorded or Registered post can be arranged at an additional charge. The Company will not accept responsibility for documents mislaid or lost by the Royal Mail.
Flight Policies / Date Change Policies
First & Business Class passengers are requested to check in at least 2 hrs before departure. Economy Class passengers are requested to check in at least 3 hrs before departure. Unless stated in writing, your ticket will be non-refundable and non-changeable. In cases where tickets are changeable you are required to change from the airline as Kargur International does not offer this service after the departure. Date change will be subject to availability and there may be a re-issue charge and/or fare difference payable to the airline. Fare differences may also be payable when the airline offers a free date change. Tickets may only be changed within the original restrictions of the fare booked. If a flight is missed, the airlines regard this as a no-show and even if a flight can be changed, no-show charges will be applied. Failure to turn up for a flight without prior notice can also lead to your booking being cancelled by the airline leaving the whole booking non-refundable. We advise you to check your flights details in advance of any schedule changes by the airline. An administration charge applies irrespective of the number of tickets.
Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us or the applicable supplier. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.
After your departure we do not provide amendment for changes in travel dates. You are at liability to speak to the airline provider. If the airline accepts any change of the date or type of ticket it will be reissued on their terms & conditions. Payment of any extra charges will be payable to the airline. We hold no responsibility for any of your options that you have chosen with them. Since this does not come under our company rules & regulations because you are obliged by the terms of appropriate airline provider. Please note every airline have their own terms & conditions.
E-tickets
Most airlines only offer only electronic confirmation of reservation, or ‘e-ticketing’, on certain routes. If you are travelling on an e-ticket route we can at your request provide you with a paper ticket where permitted. An administration fee per ticket will be levied in addition to any applicable airline charge.
Health Requirements & Travel Insurance
It is your responsibility to ensure you have complied with all the health and vaccination requirements for the countries you are visiting. Advice can be obtained from your GP or travel clinic. Kargur International Ltd strongly recommends that you buy travel insurance for all trips. If any circumstances arise neither Kargur International nor the travel supplier will accept liability. We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirement or health formalities. You agree to repay us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirement or health formalities. If any medical circumstance arises Kargur International cannot provide any assistance as our tickets are non-refundable & non-changeable but you are permitted to speak to the airline for any changes, refunds or amendments.
Alterations / Cancellation Policies
All tickets that are confirmed or booked by Kargur International Ltd are non-refundable, non-changeable and non-re-routable.
For unforeseen circumstances, Any cancellation or amendment are subject to approval and must be sent to us in writing before 72hrs (3 working days) and will not take effect until received by us. Whilst we will try to assist, we cannot guarantee that such requests will be met. Amendments and cancellations can only be accepted in accordance with the booking conditions of the Supplier/Principal of your Arrangements. The Supplier/Principal will charge the cancellation or amendment charges (which may be as much as 100% of the cost of the Arrangements and will normally increase closer to the date of departure). In addition you must pay us an administration fee of £150 per person per booking.
Air Ticket Refund: Airline tickets are paid for in full at the time of booking and in case of cancellation, they are non-refundable, non-changeable and non-re-routable. In respect of any alteration to an APEX ticket or certain other special fare tickets, some suppliers (particularly airlines) may treat a name change as a cancellation and as such will not refund any money. Where an outbound portion of your flight coupon is not used the return sector will be automatically cancelled by the airline and no automatic right to a refund exists for such part-used tickets. All other partially used tickets are non-refundable and cancellations made within 24 hours of departure are non-refundable (as per terms & condition of the airline).
Refunds
All tickets that are confirmed or booked by Kargur International Ltd are non-refundable, non-changeable and non-re-routable. There is no automatic right to a refund.
For unforeseen circumstances, tickets applied for a refund are subject to approval and an administration fee of £150 per passenger, irrespective of the number of tickets. We will forward cancellation request to the respective airline or consolidator to assess eligibility for a possible refund in accordance with the relevant airline's or consolidator's terms and conditions. If refunds are accepted or granted by the airline it will be processed to the original form of payment used at the time of booking. This will be made payable to the person who made the original payment. When processing a tax refund for a flight ticket, please be aware that not all taxes are refundable. You will be required to pay a per ticket cancellation charge imposed by the airline or the consolidator pursuant to their terms and conditions. If a recoverable refund for your ticket is less than the above administration charge, the ticket will be deemed to be fully non-refundable. Refunds will not be paid to you until they have been received by us from the relevant airline or consolidator. In the case of airline ticket refunds this is normally 6-8 weeks from the point the tickets are submitted for consideration to the airline. We make all effort to refund you as soon as possible; however, delays can occur when we are waiting for money to be returned from the relevant airline or other travel providers. Refund is processed by airline rules and regulations.
To make a refund claim, you will need to email us at info@kargur.com with full details of passenger name/s, booking reference and ticket number. Kargur International Ltd reserved the right to change an administration fee for processing a refund.
Reconfirming all Flights
You must re-confirm at least 72 hours before the departure. This applies to both inbound and outbound flights. We will not be liable for any additional costs due to your failure to reconfirm flights.
Hotel Policies
Early Check-in or Late Check-out requests are subject to availability and on the day of arrival or check-out. They may be subject to a charge by the hotel. General hotel check-in times are between 12pm and 3pm. Check-out times are generally between 10am and 12pm. You may contact the hotel directly for exact check-in or check-out times. Any special requests will be passed to the hotel but cannot be guaranteed such as: High/Low floors, interconnecting rooms and Twin/Double room requests. If you have requested an extra bed please note that many hotels provide a pull out sofa bed or rollaway bed. The hotel price does not include extras at the hotel such as mini-bar, room service, phone calls or extra meals/drinks (on top of the plan booked). Any non-cancelled or non-arrival at the hotel will be treated as no-show. Special Requests: If you have any special requests, these will be passed on to the relevant supplier but cannot be guaranteed by the Company.
Special Requests
If you have any special requests, these will be passed on to the relevant supplier but cannot be guaranteed by the Kargur International Ltd.
Special assistance
If you are disabled or incapacitated or of limited mobility or require special assistance for any reason, we require that you notify us at the time of making your booking. If these requirements change before your trip you must inform the airline. We will not subsequently be liable to you for any losses you may incur in the event that we or our suppliers are unable to accommodate your requirements.
No Show
A 'No-Show' occurs when you fail to arrive on the day of your flight or at your hotel on the arrival date and where you have not cancelled your flight/hotel /train or other reservations in advance. Any such cancellations would need to be received by Kargur International Ltd via email. Please note that, in relation to flights, a 'No-Show' for a flight may result in your ticket being cancelled by the airline and therefore may not be refundable. Any re-issue or change of date will be at the discretion of the airline. Any non-cancelled, non-arrival at a hotel will be treated as a 'No-Show'.
Departure Taxes
It is not always possible to include all departure taxes on your ticket - in some cases departure taxes must be paid locally and these are payable to the Government of the country departed and are non-refundable.
Personal information in a variety of circumstances
When you make a reservation through our customer service team - by email, online, or on the phone; when you register with us, subscribe to our newsletter, enter competitions or register for promotions; or when you take part in surveys or provide us with feedback. If you wish to unsubscribe then please email us at info@kargur.com
Advance Passenger Information (APIS)
All airlines are required to collect Advance Passenger Information from passengers before travel to or from the USA and certain other countries. You agree to supply this information to Kargur International Ltd and consent Kargur International Ltd to pass this information to the airlines who may onward disclose it to foreign authorities. If you do not supply Advance Passenger Information, you may be refused entry to these countries. It is also important that the information you provide is accurate so that you do not have any delay when you pass through Immigration on arrival in these countries. The information you will be asked to provide will depend on the country you are visiting. If in case passenger(s) are not able to provide the requested details, cancellation charges will apply and depending upon the airlines fare rules. If you are travelling to a country that requires Advance Passenger information, you should send this information to info@kargur.com with our reservation number.
Queries and Complaints relating to your Booking
Please contact our customer services team, if you have any enquiries or complaints relating to your booking prior to departure. If you have a complaint relating to a Travel Supplier and/or hotel during your stay, please ensure that you officially log your complaint with the relevant Travel Supplier and/or Hotel prior to your return. If we or any of our Travel Supplier's requires further information/documents you must supply that promptly in writing. This simple procedure must be followed as we and our Travel Supplier's need to be able to investigate the problem and, where possible, rectify it quickly, delay providing the required information/documents; will delay the procedure. In relation to Flight+Hotel Packages your failure to comply with this complaint procedure could result in us being unable to accept responsibility. Please contact us on 0044 (0)208 577 7770 in order to afford us the opportunity of trying to rectify the matter to your satisfaction. Full details of our data protection policy are available upon request.
The booking information that you provide to us will be passed on only to the relevant Travel Providers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies
Security & Privacy Policy
You agree to the use of personal information by Kargur International Ltd and its affiliates or third party suppliers in accordance with the terms of and for the purposes set forth in the Kargur International Ltd Privacy Policy. Kargur International Ltd work utilising 'cookies' to collect information about your use of the website. Cookies are a feature of web browser software that allows web servers to temporarily store information within your browser, which in turn allows us to recognise the computer used . You can also edit your browser options to choose not to receive cookies in future. For further information on cookies, we recommend you visit www.allaboutcookies.org
Telephone Calls
We reserve the right to randomly record telephone calls to ensure that our customer service is constantly reviewed.
Changes to Terms and Conditions
Kargur International Ltd reserves the right to change or update the Terms and Conditions relating to use of the Site from time to time without prior notice to you. The current version of the Terms and Conditions will be displayed within the Site from the date on which any changes come into effect.
Copyright, Trademarks and User Obligations
The copyright, all proprietary rights and all content are reserved by Kargur International Ltd. The material contained within the Site is the property of Kargur International Ltd or its affiliates unless identified as belonging to third parties. The name Kargur International Ltd and any other marks, logos and graphics of Kargur International Ltd displayed on the Site are registered trademarks of Kargur International Ltd. Other company and product or service names displayed on the Site may be the trademarks of their respective owners.
You agree to be bound by the following obligations, including without limitation:
- You accept financial responsibility for all transactions made under your name or account.
- You must be 18 years of age or over and have legal capacity.
- You authenticate that all information you provide about yourself or members of your household shall be true and accurate.
- You must not use for speculative, false or fraudulent bookings.
- The transmission of threatening, defamatory, political, or racist material or any material that is otherwise unlawful is expressly prohibited.
- Any content may not be modified, copied, transmitted, distributed, sold, displayed, licensed or reproduced in any way by you, except that one copy of the information contained may be made for personal, non-commercial use.
- You are not granted any right or license to use any trademarks.
Your Financial Protection
Kargur International Ltd (Atol number 10440). When you buy an ATOL protected fight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
Governing Law
This contract is governed by the English Law, and any dispute arising between the parties is subject to the jurisdiction of the courts of England. All correspondence regarding customer service should be sent to Kargur International Ltd, 1 Martindale Road, Hounslow, Middlesex, TW4 7EW United Kingdom.