Customer protection
Booking terms explained clearly
Travel terms can be confusing. This page explains what customers should check before paying.
Before payment
Check passenger names, route, dates, baggage, cancellation rules, change fees and visa responsibilities.
After ticketing
Airlines and suppliers may charge penalties or fare differences. Some tickets are non-refundable or non-changeable.
Hotel terms
Check cancellation deadline, city tax, resort fees, room type and breakfast before confirming.